Customer Awareness

Be vigilant and protect your personal information, passwords and account details. Customer Awareness message by Pakistan Banks’ Association (PBA)

Social Engineering refers to the art of manipulating people into performing actions or disclosing confidential information. An attacker usually gains trust or tempts a targeted person in order to steal sensitive/financial information such as login ID, password, PIN, OTP, card number, CVV / CVC, and expiry date by any of the following ways:

  • Contacting the customer via phone, in person, email, fax or online, and trying to collect Bank’s sensitive information.
  • Use links that redirect users to suspicious websites in URLs that appear legitimate.
  • Incorporates threats, fear and a sense of urgency in an attempt to manipulate the user into acting promptly.

Phishing is the attempt to obtain sensitive information such as usernames, passwords, financial information like (debit/credit cards, web banking, mobile banking, etc.) often for malicious reasons, by camouflaging as Bank’s personnel in an electronic communication like email.

Vishing is the act of using the phone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and tricks the victim.

Security Tips


What To-Do for Protection?

  • Always use your trusted computer or device.
  • Log out and clear the browser’s cache / history / temporary files after completing your Web / Mobile Banking session.
  • Secure your card credentials, like card number, expiry date, PIN, and CVV / CVC.
  • Only use “” for accessing our Internet Banking.


What Not-To-Do for Protection?

  • Clicking on any website / hyperlink that is forwarded to you by email / SMS to login Habib Metropolitan Bank’s Web Banking.
  • Sharing your Web / Mobile Banking credentials, login ID, password, PIN, OTP, card number, CVV / CVC, and expiry date.

However, if you receive any such call / email / messages, kindly do not share any information and contact our call center on (+9221) 111 142 242.