noscript
search menu
crop

How can we help you?

Generic selectors
Exact matches only
Search in title
Search in content
Post Type Selectors
page
search

Customer Survey

Dear Customer,

We believe that our customers’ feedback is essential for improving ourselves further.

In view of the above, we would love to know about your experience with us and how we can improve our services further.

Please take out a minute to fill the short form below.

Best regards,
Habib Metropolitan Bank Ltd.

BRANCH BANKING SERVICES & FTC

    YesNo

    IBANAccount Number


    Sr. No.
    Question
    Feedback

    1.

    BRANCH BANKING SERVICES:

    Please share how satisfied you are with our branch banking services

    i. Cleanliness & overall environment

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    ii. Efficiency of counter services

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    iii. Staff’s behavior & appearance

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    iv. Are you satisfied with the Bank’s fair treatment with its customers?

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    v. How the features were explained to you at the time of account opening?

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    vi. Is Information relating to our product and services clear and easy to understand?

    Fully clear and easy to understandclear and easy to understandPartially clear and easy to understandUnclear and difficult to understand

    vii. Have you experienced any disruptions in accessing our branch banking services during last one month?

    YesNo

    viii. Are you satisfied with the measures taken by the Bank for your data security & privacy?

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    ix. Are You Satisfied With HABIBMETRO conventional banking product suite/Offerings?

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    x. In your opinion which of the following aspects should the bank focus on in its CSR efforts?

    HealthcareEducationSocial WelfareEnvironmental Protection

    xi. Would you like to recommend HABIBMETRO to a friend /relative or business associate? Please rate how strongly you would recommend on a scale of 1-10; (1 being the lowest & 10 being the highest)

    12345678910

    DIGITAL BANKING & ADC SERVICES

      YesNo

      IBANAccount Number

      Sr. No.
      Question
      Feedback

      1.

      DIGITAL BANKING & ADC SERVICES:

      Please rate your satisfaction with our Digital Banking and Alternate Delivery Channels.

      i. Debit Card Services

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      ii. ATM Services

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      iii. Mobile App Services

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      iv. Internet Banking Service

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      v. SMS Alerts Facility

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      vi. WhatsApp Banking Service

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      vii. E-Statement Facility

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      viii. Are you satisfied with the measures taken by the Bank for your data security & privacy?

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

      ix. Have you experienced any disruptions in accessing digital banking services during last one month?

      YesNo

      x. Would you like to recommend HABIBMETRO Digital Banking to a friend /relative or business associate? Please rate how strongly you would recommend on scale of 1-10; (1 being the lowest & 10 being the highest)

      12345678910

      ROSHAN DIGITAL ACCOUNT - RDA

        YesNo

        IBANAccount Number

        Sr. No.
        Question
        Feedback

        1.

        Are you satisfied with HABIBMETRO's Roshan Digital Account and its features?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        2:

        How was your experience when opening Roshan Digital Account with HABIBMETRO's online portal?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        3:

        How was your experience with our Internet Banking and Mobile App?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        4:

        Was the information provided by HABIBMETRO regarding Roshan Digital Account and its various features/products like Roshan Apni Car, Roshan Apna Ghar and Roshan Samaaji Khidmat clear and easy to understand?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        5:

        Are you satisfied with the support provided by HABIBMETRO's RDA Support Team & Contact Center?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        6:

        Are you satisfied with the measures taken by the Bank for your data security & privacy?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        7:

        Have you experienced any disruptions in accessing your Roshan Digital Account during last one month?

        YesNo

        8:

        How likely are you to recommend HABIBMETRO Roshan Digital Account to your peers colleagues/friends/family members; please rate the likelihood of your recommendation on a scale of 1-10
        (1 being the lowest & 10 being the highest)

        12345678910

        Translate »