Promise to Customer – Fair Treatment Of Customer (FTC)

Dear Customer,

Thank you for choosing HABIBMETRO as your bank of choice. We are honored by the trust you place in us to safeguard your assets and we promise to meet your expectations through a consistent and efficient service standard at all times. HABIBMETRO ensures:

  • Fair treatment and to serve with integrity.
  • Safeguarding your trust and protecting your privacy.
  • Fair disclosure with respect to terms & conditions and applicable charges.
  • Serving your banking requirements through ethical practices and to protect you against fraudulent activities.
  • Providing you with the best possible services and resolutions for any complaints through an easy, efficient and accessible complaint-handling mechanism in place.

We are grateful for the opportunity to serve your banking needs. Please contact us on to let us know how we can serve your better.