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Mobile Banking

An epitome of convenience, the HABIBMETRO Mobile Banking Application provides you access to your banking account at your fingertips. With HABIBMETRO Mobile Application, you can conduct the following transactions/inquiries at a time and place of your choice:

Enjoy the best features with one of the best banking app in Pakistan:

Features

  • Login Easily With Face ID, Quick Pin & Thumb Impression
  • Enable Card For E-Commerce & International Transactions
  • Transfer Funds & Pay Bills Anytime, Anywhere
  • View Snapshot Of All Your Wealth
  • Mark & Search Your Favourite Beneficiaries For Convenience
  • Activate/Deactivate Card
  • Beneficiary Management

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*Terms & Conditions Apply

Security Guidelines

  • HABIBMETRO Mobile Banking Application shall only be downloaded from HABIBMETRO Web Banking Application and never from any third-party websites; may this pose a serious threat to your mobile banking account.

    • Register your Mobile Handsets using the Device Management feature in Web Banking Application. For security reasons, you need to register your Handsets using your Handset’s International Mobile Equipment Identity (IMEI) Number for android phones, whereas for iPhone users only the device name, to ensure that your account can only be accessed through your registered Handset.
    • Never give your Handset to anyone for using Mobile Banking Services. In case of any breach due to this act, the Bank shall not be liable for any loss and/or damage that may consequently occur.
    • Never leave the Handset unattended while you are using Mobile Banking Service.
    • Always set strong passwords that may include alphanumeric, special, and upper / lower case characters.
    • Customers can log in to HABIBMETRO Mobile Application through their User ID/ Password, whereas for customer convenience, Quick PIN and Finger Print authentication has also been provided.

    However, User ID/ Password should be the preferred choice for logging in to the application. Note, Finger Print option rely on the functionality of an individual’s cell phone, therefore any inherent risk associated with this option shall be owned by the respective user.

    • Always change your Login Passwords regularly and shall do so whenever the bank requires you to do so.
    • Never reveal your password/PIN on a phone call; we will never urge any phone-banking agent to ask for such information.
    • HABIBMETRO will never call on your number to reset your mobile banking password.
    • Do not consider PINs legitimate from sources other than 9355/8462.
    • Emails will always be sent through “habibmetro.com” domain.
    • Do not respond to or give your user/password information to any message received from any source other than 9355/8462.

    In case of any suspicious activity related to mobile banking, the application notifies the bank immediately on our 24/7 call center: 0800-42242 (HABIB) / (+9221) 111 142 242

    FAQs

    • What are the types of mobile banking?

    Mobile banking refers to the use of mobile devices to access banking and financial services offered by banks. It enables customers to check their bank account’s balance, and conduct financial and non-financial transactions, without visiting banks physically.

    • What are the benefits of mobile banking?

    Mobile banking enables customers to meet their banking needs on the go. It saves time, as customers do not have to go to the Bank’s branches for conducting financial and non-financial transactions. It is easy to use and offers a plethora of features enabling customers to easily access their bank account and conduct secure transactions. Security features are built-in to the mobile app, ensuring that customers are able to conduct transactions and payments without the fear of fraudulent transactions.

    • What are the advantages and disadvantages of mobile banking?

    The advantages of mobile banking include 24-hour accessibility to banking, providing a convenient way of making fund transfers and payments and enabling easy tracking and monitoring of bank accounts. Contrarily, the disadvantages of mobile banking are that it can cause inconvenience for less tech-savvy account holders and raise security concerns including online fraud.

  • To ensure that access your Bank Accounts using the Mobile Banking Service, you must adopt and maintain the following security procedures and such other guidelines all the times as may be provided in this regard by the Bank.

  • Habib Metropolitan Bank Limited, referred to as “Bank”, has a heavy reliance on the Information Technology Infrastructure and electronic information. Facilities and information resources are required by the employees to expand on the knowledge and analyze the information. This also provides the means to interact with customers and other people. The open access to the information is needed for conducting the business of the company effectively and for well-informed business management; this, however, brings the risk of accidental or deliberate actions that can damage the Bank and its customers.

    • Fraudsters have kept on creating, convey more modern, viable, and malignant techniques to trade off security, and increase unapproved access to online records.
    • Rapidly developing sorted out criminal gatherings have turned out to be more spent significant time in monetary extortion, and have been effective in trading off an expanding cluster of controls.
    • The Bank’s objective in giving this program to our customers is to help ensure your online record and exchange data from malicious sorts of occurrences. The Bank is focused on securing your own data. A few distinct strategies to ensure the protection of your data. Notwithstanding the security highlights set up by the Bank, here are a few stages you can take to keep your own data secure
    • Register your Mobile Handsets using Device Management feature in Web Banking Application. For security reasons, you need to register your Handsets using your Handset’s International Mobile Equipment Identity (IMEI) Number, to ensure that your account can only be accessed through your registered Handset.
    • HABIBMETRO mobile application supports multiple authentication mechanism such as fingerprint scanner login and PIN etc. We recommend to opting for fingerprint scanner if your device supports fingerprint scanning, to enhance the level of security.
    • Never give your Handset to anyone for using the Mobile Banking Services. In case of any breach due to this act, the Bank shall not be liable for any loss and/or damage which may consequently occur.
    • Never leave the Handset unattended while you are using Mobile Banking Service.
    • Never download mobile banking application from any third party websites; this may pose a serious threat to your mobile banking account.
    • Never click on malicious URL on mobile phones to avoid malware infection.
    • Always set strong passwords that may include alphanumeric, special, and upper / lower case characters.
    • Always change your Login Passwords regularly and shall do so whenever the Bank requires you to do so.
    • Always use passwords different from your previous passwords at the time of password change.
    • Never store your user password on your mobile handset for the automatic login of Mobile Banking Application
    • Never reveal your password/PIN on the phone call, we never urge any phone-banking agent to ask such information.
    • User ID/ Password should be the preferred choice for logging in to the application.

    Note: Finger Print option relies on the functionality of an individual’s cell phone; therefore, any inherent risk associated with this option shall be owned by the respective user. If you notice that your Login Password or any part of them are known to someone else, you must immediately change the Login Password or you must notify the Bank immediately by calling on our 24/7 call centre: 0800-42242 (HABIB)(+9221) 111 142 242.

    • Identity theft includes the unlawful procurement and utilization of somebody’s distinguishing data, for example, (name, address, date of birth, social security number, mother’s maiden name, driver’s license, and bank or visa account numbers. Criminals at that point utilize the data to more than once carry out extortion in an endeavour to copy your personality which may incorporate opening new records, obtaining vehicles, applying for advances, Visas, and government managed savings benefits and setting up administrations with utility and phone organizations. It can negatively affect your credit and make a genuine money related issue for you.
    • Report lost or stolen mobile devices or user id/passwords.
    • Never give out any individual data to anybody whose personality you cannot confirm by any means.
    • Shred any archives you need not bother with any more that contain individual data, similar to a bank.
    • Do not give any of your own data to any sites that do not utilize encryption or other secure techniques to ensure it.
  • Phishing

    • “Phishing” is an apparatus or technique utilized for data fraud. It is when fraudsters go about as though they are speaking to an association and attempt to guide the purchaser into giving individual or money related data. Once the customer is snared, the hoodlums can do enduring harm to a purchaser’s money related records. They can trap clients into giving their Identity Card Numbers, Mobile Banking / Internet Banking Credentials, monetary record numbers, and other individual data.

    Vishing – “Phishing through Voice”

    • A branch of conventional phishing strategies, “vishing” leading to phishing attempts utilizing telephone calls or phone messages. For this situation, customers get a pre-recorded call distinguishing particular neighbourhood money related foundation. The message educates the buyer that his or her financial balances have been freeze. The message encourages the buyer to promptly include their ATM or charge card number, lapse date, furthermore, PIN to reactivate the influenced accounts. The data got by the automated call will be utilized for unapproved transactions.

    Smishing – "Phishing through SMS"

    • You do not need to utilize a PC to be defenseless against online fraudsters. Progressively, mobile phone and other cell phone clients are being focused with portable spam that endeavours to deceive them into uncovering individual data. Known as “smishing,” these instant messages may approach a beneficiary to enlist for an online administration – then attempt to sneak an infection onto the clients’ gadget / mobile devices. Notwithstanding infection like “worms,” which can spread through and disturb a system, different tricks are surfacing a site that at that point concentrates such charge card numbers and other private information. “Smishing” is gotten from the recognizable “phishing, it originates from SMS, the convention used to transmit instant messages by means of mobile gadgets.

    To avoid the social engineering techniques following steps shall be taken:

    • Be cautious while answering to a phone call asking your bank’s information or any personal details.
    • Do not open emails in the spam folder or emails whose recipients you do not know.
    • Do not open attachments in emails of unknown origin.
    • Avoid filling out forms in email messages that ask for personal information.
    • Never purchase anything advertised through an unsolicited email.
    • Be cautious when the job advertisement email claims “no experience necessary”.
    • Be cautious when dealing with individuals offering business opportunity outside of your own country.
    • Monitor your mobile-banking and other system activities regularly.
    • Never download a software program from any website/link claiming to give a full/pirated version
    • Do not fall for a lottery claiming, “You win” when you did not participate to it.

    In case of any suspicious activity related to mobile banking application notify the bank immediately on our 24/7 call centre: 0800-42242 (HABIB) / (+9221) 111 142 242

    Security is a Shared Responsibility, only together we can achieve it.

  • HABIBMETRO Mobile Banking App Registration Procedure

    Customers enrolled through HABIBMETRO Mobile Banking Services will also be entitled to use HABIBMETRO Web Banking Services with the same Mobile Banking Username & Password Following are few easy steps to enroll through Mobile Banking Platform:

    Step # 1     Download the App from Google Play (For Android Phones) or App Store (For iPhones) After Account Opening

    Step # 2    Sign up to use your HABIBMETRO mobile app, anytime and anywhere

    Step # 3    Enter your CNIC, Account Number, Registered Mobile Number and Email Address with the bank.

    Step # 4    Enter OTP (One Time PIN) received on both Mobile Phone and registered Email Address (Split OTP)

    Step # 5   Complete Registration by setting up a User name, Password and Secret Question & Answer's

    Note: HABIBMETRO customers, who will enrol through Mobile Banking Platform, i.e. Self Service Registration can also log in on Web Banking Platform using the same username and password. User Name initially created through any of these channels will work on both web & mobile platforms.

Ms. Tahira Raza has an experience of over four decades in the banking industry of Pakistan. Previously, she has served as the President and Chief Executive Officer of First Women Bank Limited. Her areas of expertise include risk, credit and human resource management, audit, trade and finance and general banking as well as corporate governance, leadership and project management skills.

Ms. Raza is a Master in Business Administration (MBA) in Banking and Finance from the Institute of Business Administration (IBA) and is a banking diploma holder from the Institute of Bankers Pakistan (IBP).

Mohsin is a seasoned corporate banker with over 25 years of banking experience, covering Asia (East and South-East), Middle East and Levant regions.  He was the CEO for UAE at Standard Chartered PLC and in his penultimate role, he looked after Standard Chartered Bank Pakistan Limited as CEO. Prior to that, he managed Barclays Bank Pakistan as their Country Head and Managing Director.

Mohsin’s experience spreads across corporate banking, fixed income markets and Islamic Banking. In his previous stints, he headed the Asian syndicated loans business for ABN AMRO bank based out of Singapore, he was the co-head of Asian Debt markets for Citigroup in Hong Kong. Mohsin was also appointed as Senior Credit Officer (SCO) & Senior Securities Officer (SSO) during this period. In June 2005, Mohsin joined Citigroup Dubai as Regional head of corporate banking for Middle East, where he was responsible for building the corporate business and a strong and diversified team.

Mohsin is an MBA from Institute of Business Administration, Karachi.
He is married and has four children, two daughters and two sons. He enjoys playing bridge and is actively involved in social, educational and charitable activities. Mohsin is currently on the board of I-Care Pakistan while he has served on the boards of CDC, Pakistan Centre for Philanthropy (PCP), Kidney Centre and as a trustee in the IBA endowment fund.

Khurram is a seasoned banker with over 30 years of experience spanning risk and credit management, corporate, investment and transaction banking in local and multinational financial institutions, including Banque Indosuez and Standard Chartered Bank, where he served as Country Chief Risk Officer & Chief Credit Officer.

He has held several senior management positions, including Chairman, Board of Directors at Standard Chartered Modaraba and Standard Chartered Leasing and Director at HABIBMETRO Financial Services.

Prior to taking charge as President & CEO of HABIBMETRO, he led the Corporate & Transaction Banking Group at the Bank, as an SEVP and a member of the Management Committee.

Khurram is an MBA from University of Rochester, USA, and also holds a BSc Engineering degree from UET Lahore. He is also a Certified Director.

Mr. Rashid Ahmed Jafer has an experience of 37 years with M/s. A.F. Ferguson & Co., including 23 years as a partner at the organization. He is a fellow member of the Institute of Chartered Accountants of Pakistan (ICAP) and enjoys an expertise in statutory audit.

He has been a member of the Professional Standards and Technical Advisory Committee of ICAP for several years and is also a member of the SBP – ICAP Coordination Committee.

Mr. Mohamedali R. Habib is a graduate in Business Management – Finance from Clark University, USA. He also holds a Post Graduate Diploma in General Management from Stanford – National University of Singapore. Mr. Habib has worked in the corporate sector for three decades, in various managerial capacities across different industries, including multinational projects. Mr. Habib stepped into the banking industry in 1996 when he joined Habib Bank AG Zurich, where he has worked in different capacities.

In addition to serving as the Group CEO of Habib Bank AG Zurich, Mr. Habib holds other directorship positions in Indus Motor Company Limited and Thal Limited. He is also serving as Chairman of HBZ Finance Ltd. Hong Kong.

Mr. Mohomed Bashir is an experienced businessman and a known figure in the textile industry. He holds a fellow membership of Chartered Institute of Management Accountants (C.I.M.A), UK. Presently, Mr. Mohomed Bashir is the Chairman & Director of Gul Ahmed Textile Ltd., and also holds directorship of Gul Ahmed Energy Ltd, Gul Ahmed Holdings (Pvt.) Ltd., GTM (Europe) Ltd., UK, Gul Ahmed International Ltd., (FZC) UAE.

Mr. Hamza Habib was appointed as a non-executive director of Habib Metropolitan Bank Ltd. in 2020. He is also a director on the board of Agriauto Industries Ltd, a PSX-listed company. He has over 14 years of banking experience and is currently the Head of Corporate Banking at Habib Bank AG Zurich (HBZ) in Dubai, UAE. Mr. Habib has held various positions within the HBZ Group, including Alternate Chief Executive at Habib Bank Zurich (Hong Kong) Ltd, prior to which he was an Area Head with HBZ in the UAE. He also worked with Standard Chartered Bank in Geneva and London.

Mr. Hamza Habib graduated from Babson College in Wellesley, Massachusetts (USA), with a Bachelor of Science in Business Management. He is also a Certified Director from the Pakistan Institute of Corporate Governance.

 

Mr. Abbas is recognized as a decisive and pioneering C-level Officer and advisor reputed for strategy and leadership, with a wealth of experience in Financial and Banking sectors. Over 25 years he has been driving e-business, customer product solutions, revenue generation and innovative financial solutions through use of technology and strategic partnerships

As a highly personable subject matter expert in Payments, Microfinance, and Transactional Banking, this trusted board advisor has demonstrated adaptability and strategic thinking to develop high performing teams, systems and solutions in highly competitive yet traditionally structured environments.

With the technical and commercial expertise to deliver tangible results, Mr. Abbas will quickly add value to any forward thinking organization and its partners.

Mr. Habib is a banker by profession, with over 40 years of experience. He is presently the President of Habib Bank AG Zurich. Additionally, he holds directorships of HBZ Bank Ltd., South Africa, Habib Canadian Bank, Canada, and Gefan Finanz AG, Switzerland. Mr. Habib is a graduate in Finance from Babson College, Boston MA. USA.