Customer Survey

Dear Customer,

We would like to apprise that Customer Satisfaction Survey has been closed for the year.

Thank you for your interest in Customer Survey.

Best regards,
Habib Metropolitan Bank Ltd.

Name*

HabibMetro Customer*YesNo

Account Number*

Branch*

Contact*

Sr. No.	Question	Feedback
1:	Your overall satisfaction level with HabibMetro Bank.	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
2:	Are you satisfied with the bank's fair treatment with the customers?	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
3:	Bank's complaint lodgment mechanism is visible, accessible and clear.	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
4:	BRANCH BANKING SERVICES: Please mention your satisfaction level against our Branch Banking Services	i. Cleanliness & overall environment	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		ii. Efficiency of counter services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		iii. Staff's behavior & courtesy	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		iv. Features explained to you at the time of availing the products / services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
		v. Information relating to our products & services are clear & easy to understand	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied
5:	DIGITAL BANKING & ADC SERVICES: Please mention your satisfaction level against our Digital Banking and Alternate Delivery Channels.	i. ATM Services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		ii. Debit Card	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		iii. Web Banking	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		iv. Mobile App	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		v. SMS Alerts	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		vi. E-Statement Service	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
		vii. Call Center Services	Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A
6:	Would you like to recommend HabibMetro to a friend/relative or business associate? Please rate it on scale of 1-10: (1 being the lowest & 10 being the highest)	12345678910
Please suggest measures for the areas where we can serve you better

Dear Customer,

This questionnaire is administered to evaluate your satisfaction level while using the Bank’s products, services, etc. We are grateful to you for choosing HabibMetro and through this survey, we intend to serve you better by improving our services, products, environment etc

*All fields are mandatory
**All the information/feedback captured through this survey will be kept confidential and will only be used for conducting the survey.

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