noscript

Customer Survey

Dear Customer,

We believe that our customers’ feedback is essential for improving ourselves further.

In view of the above, we would love to know about your experience with us and how we can improve our services further.

Please take out a minute to fill the short form below.

Best regards,
Habib Metropolitan Bank Ltd.

    YesNo

    IBANAccount Number

    Sr. No.
    Question
    Feedback

    1:

    BRANCH BANKING SERVICES:

    Please share how satisfied you are with our branch banking services

    i. Cleanliness & overall environment

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    ii. Efficiency of counter services

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    iii. Staff’s behavior & appearance

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    iv. Are you satisfied with the Bank’s fair treatment with its customers

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    v. Features explained to you at the time of availing products / services

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    vi. Clear & easy to understand information available about our products & services

    Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

    vii. Would you like to recommend HABIBMETRO to a friend /relative or business associate? Please rate how strongly you would recommend on a scale of 1-10; (1 being the lowest & 10 being the highest)

    12345678910

      YesNo

      IBANAccount Number

      Sr. No.
      Question
      Feedback

      1:

      DIGITAL BANKING & ADC SERVICES:

      Please rate your satisfaction with our Digital Banking and Alternate Delivery Channels.

      i. ATM Services

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      ii. Debit Card

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      iii. Web Banking

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      iv. Mobile App

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      v. SMS Alerts

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      vi. E-Statement Service

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      vii. WhatsApp Service

      Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

      viii. Would you like to recommend HABIBMETRO Digital Banking to a friend /relative or business associate? Please rate how strongly you would recommend on scale of 1-10; (1 being the lowest & 10 being the highest)

      12345678910

        YesNo

        IBANAccount Number

        Sr. No.
        Question
        Feedback

        1:

        Are you satisfied with HABIBMETRO's Roshan Digital Account and its features?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        2:

        How was your experience when opening Roshan Digital Account with HABIBMETRO's online portal?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        3:

        How was your experience with our Internet Banking and Mobile App?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        4:

        How would you rate the ease and clarity of information provided by HABIBMETRO regarding Roshan Digital Account and its various features/products like Roshan Apni Car, Roshan Apna Ghar and Roshan Samaaji Khidmat?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        5:

        Are you satisfied with the support provided by HABIBMETRO's RDA Support Team & Contact Center?

        Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

        6:

        How likely are you to recommend HABIBMETRO Roshan Digital Account to your peers colleagues/friends/family members; please rate the likelihood of your recommendation on a scale of 1-10
        (1 being the lowest & 10 being the highest)

        12345678910