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Customer Survey

YesNo
Sr. No.
Question
Feedback

1:

Your overall satisfaction level with HabibMetro Bank.

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

2:

Are you satisfied with the bank's fair treatment with the customers?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

3:

Bank's complaint lodgment mechanism is visible, accessible and clear.

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

4:

BRANCH BANKING SERVICES:

Please mention your satisfaction level against our Branch Banking Services

i. Cleanliness & overall environment

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

ii. Efficiency of counter services

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

iii. Staff's behavior & courtesy

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

iv. Features explained to you at the time of availing the products / services

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

v. Information relating to our products & services are clear & easy to understand

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

5:

DIGITAL BANKING & ADC SERVICES:

Please mention your satisfaction level against our Digital Banking and Alternate Delivery Channels.

i. ATM Services

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

ii. Debit Card

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

iii. Web Banking

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

iv. Mobile App

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

v. SMS Alerts

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

vi. E-Statement Service

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

vii. Call Center Services

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfiedN/A

6:

Would you like to recommend HabibMetro to a friend/relative or business associate? Please rate it on scale of 1-10: (1 being the lowest & 10 being the highest)

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**All the information/feedback captured through this survey will be kept confidential and will only be used for conducting the survey.