Customer Survey

Dear Customer,

This questionnaire is administered to evaluate your satisfaction level while using the Bank’s products, services, etc. We are grateful to you for choosing HabibMetro and through this survey, we intend to serve you better by improving our services, products, environment etc

*All fields are mandatory
**All the information/feedback captured through this survey will be kept confidential and will only be used for conducting the survey.

CUSTOMER DETAILS

YesNo

QUESTIONNAIRE

1 : Are you satisfied with the branch cleanliness & environment?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

2 : Are you satisfied with staff’s behavior & service?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

3 : Are you satisfied with the efficiency of counter services?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

4 : Are you satisfied with the bank’s fair treatment with the customers?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

5 : Are you satisfied with the staff’s product knowledge?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

6 : Are you satisfied with the product/service features explained to you at the time of availing the products/services?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

7 : Are you satisfied with the information relating to HabibMetro's product & services and find it clear & simple to understand?

Fully SatisfiedSatisfiedPartially SatisfiedDissatisfied

8 : Would you like to recommend HabibMetro to a friend/relative or business associate? Please rare it on scale of 1-10: (1 being the lowest & 10 being the highest)

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